Terms of Service

Last updated: 26 August 2026

These terms govern your use of aussieaireceptionist.com.au and any services supplied by Aussie AI Receptionist Pty Ltd (ACN 695 526 160).

"You" / "Client" means the business engaging us. "We" / "us" means Aussie AI Receptionist Pty Ltd. If we've signed a separate services agreement with you, that agreement prevails where these terms conflict with it.

1. What we provide

We build, configure, host, and maintain AI-powered voice and SMS receptionist systems that answer calls and messages on your behalf, capture caller details, triage enquiries, and route them to you. The specific scope, pricing, and service tier for your business are set out in your proposal or services agreement.

2. What the AI is, and is not

An AI assistant may mishear a caller, mis-transcribe a name or address, misclassify an enquiry, route a call incorrectly, or state something inaccurate.

You are responsible for what your AI receptionist says to your customers. It speaks on your behalf. Under the Australian Consumer Law, a representation made to your customer by your AI receptionist is a representation made by your business — not by us. This includes representations about pricing, availability, warranties, service inclusions, timeframes, or a customer's rights.

Accordingly, you must review the configuration we build for you before it goes live and confirm it reflects your pricing, services and policies; you must not instruct us to configure the assistant to make claims you cannot substantiate; and you must tell us promptly if your pricing, services or policies change. We are not liable for the consequences of a representation made by your AI receptionist that is consistent with the configuration you approved.

3. Call recording — your obligations

Our systems record calls. Recording a private conversation without proper consent is a criminal offence in several Australian states, including New South Wales. To keep this lawful, our assistants announce at the start of every call that the call is recorded, and offer a non-recorded alternative if the caller objects. This announcement is what makes the recording lawful. Our assistants are AI and never claim to be human; they confirm they are AI if a caller asks.

4. Your data and your customers' data

You own your customer data. We process it on your behalf as your service provider, and store it in Australia (Sydney region).

Retention: call recordings are retained only for a short period, and access to a recording expires within a few days of the call. You can request deletion of a recording at any time. Limited call metadata is retained for reporting and invoicing. If you need a recording preserved, export or request it promptly.

Offshore processing: delivering the service requires disclosing call data to overseas providers, including in the United States. These are listed in our Privacy Policy. By engaging us, you acknowledge and consent to this, and confirm you have authority to do so for your customers' information.

Your privacy obligations are your own. Depending on your turnover and industry you may have obligations under the Privacy Act 1988 (Cth), including maintaining your own privacy policy. We do not discharge those obligations for you; take your own advice.

5. Service availability

We use reasonable efforts to keep your service running but do not guarantee uninterrupted or error-free operation. The service depends on third-party providers — telephony carriers, voice AI platforms, language model providers, automation platforms — which we do not control. If one suffers an outage, changes its API, or terminates service, your service may be interrupted, and we are not liable for third-party failures beyond our reasonable control. We may take the service offline for maintenance, with reasonable notice where we can.

6. Fees

Fees are set out in your proposal or services agreement and are payable in advance unless agreed otherwise. We may suspend the service if fees are unpaid. Where our costs are driven by third-party usage (call minutes, API usage), we may pass through material increases with reasonable notice.

7. Intellectual property

We retain ownership of our system prompts, configurations, workflow architectures, automation scenarios, dashboards, and underlying methodology, including where customised for you; you receive a licence to use them for the term of your agreement. You retain ownership of your business information, customer data, and brand assets. You must not copy, resell, reverse-engineer, or provide our configurations to a competitor.

8. Liability

Nothing in these terms excludes, restricts, or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability cannot be excluded, it is limited, at our option, to resupplying the service or paying the cost of resupply. Subject to that:

• Our total aggregate liability to you is capped at the fees you paid us in the 12 months before the claim arose.
• We are not liable for indirect or consequential loss, including loss of profits, revenue, business opportunity, goodwill, or data.
• We are not liable for missed, misrouted, or mishandled calls, or for business lost as a result. The service is an assistant, not a guarantee that no enquiry is ever missed.

9. Indemnity

You indemnify us against any claim, loss, or penalty arising from: content or claims you instructed us to put in your assistant's configuration; your disabling or altering of the recording announcement, or configuring the assistant to claim it is human; your breach of your own privacy or consumer-law obligations; or your use of the service in breach of the Do Not Call Register Act 2006 or the Spam Act 2003.

10. Termination

Either party may terminate on 30 days' written notice. We may terminate immediately if you breach these terms, fail to pay, or use the service unlawfully. On termination we delete your data in line with our retention policy — export anything you need first, as recordings are retained only briefly.

11. Governing law

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

12. Changes

We may update these terms. Material changes will be notified to active Clients with at least 30 days' notice. Contact: admin@aussieaireceptionist.com.au.